The New Experience Newspapers Online News Indepth, Analysis and More
NIMASA Marks 2025 Customer Service Week with Commitment to Excellence
By prince Benson Davies
The Nigerian Maritime Administration and Safety Agency (NIMASA) has officially launched its 2025 Customer Service Week celebrations under the theme “Mission: Possible.” The agency is leveraging this annual celebration to reaffirm its commitment to transforming customer challenges into opportunities and consistently delivering exceptional service to grow the Nigerian Maritime sector.
Director General’s Remarks
NIMASA’s Director General, Dr. Dayo Mobereola, emphasized that effective service delivery remains central to the agency’s mandate. “Excellence in service delivery defines who we are and what we represent,” he stated. He highlighted teamwork, accountability, and continuous improvement as essential drivers of institutional growth and public confidence.
Celebration Activities
The 2025 Customer Service Week was commemorated across NIMASA offices nationwide with recognition programs, engagement activities, and customer feedback sessions aimed at promoting a culture of responsiveness and efficiency. The celebration at the agency’s headquarters was attended by executive directors and management staff, who collectively reaffirmed their commitment to upholding service excellence.
Commitment to Service Excellence
As NIMASA continues to promote safety, security, and sustainability within Nigeria’s maritime domain, the 2025 Customer Service Week reinforces that service excellence remains the cornerstone of effective public service. The agency’s leadership and staff are dedicated to delivering exceptional service and exceeding customer expectations.
NIMASA: Committed to Excellence
NIMASA’s commitment to service excellence is evident in its efforts to strengthen customer service structures and promote a culture of responsiveness and efficiency. The agency’s leadership is dedicated to ensuring that customers receive the best possible service, and that the agency continues to grow and develop in line with its mandate.
