“NNPC Retail “lubricants-for-petrol” claims: The Public Advise To Disregard Such Information -Mr Huub

“NNPC Retail “lubricants-for-petrol” claims: The Public Advises To Disregard Such Information, Mr. Huub

NNPC Retail Limited has advised the public to disregard the recent video clip making the rounds on social media (X to be precise) concerning a fuel pump attendant in one of the NNPC filling stations.

In the said video, customers were coerced to purchase lubricants or engine oil as a prerequisite for purchasing or dispensing Premium Motor Spirit PMS, also known as petrol. Still in the video, the attendant alleged that this was a directive from NNPC Retail Management.

The Company wishes to state unequivocally that the allegation is entirely false and does not represent the Company’s Customer Service Charter. At all NNPC Retail filling stations, customers are not obligated to purchase lubricants, engine oil or other products as a precursor to buying PMS (petrol).

According to the Managing Director of NNPC Retail Ltd, Mr. Huub Stokman, “We are dedicated to providing clear, transparent and quality service to all our customers, guaranteeing that their needs are met without any recourse to unnecessary and unscrupulous conditionalities.”

The public is hereby advised to disregard the information in its entirety and report any such occurrences to the appropriate authority.

The Company has launched an investigation into the unfortunate incident and assures that appropriate disciplinary action will be taken against the perpetrators